Refund policy

At Northlace, we strive to provide you with a high-quality digital planning experience. We understand that sometimes things may not go as expected, and we want to ensure that you feel confident in your purchase. Our Refund Policy is designed to be clear and fair, providing you with the necessary information regarding refunds and exchanges.

1. Eligibility for Refunds

  • Digital Products: Due to the nature of digital products, we generally do not offer refunds once a purchase has been completed and the product has been downloaded or accessed. However, we want to ensure your satisfaction, so we encourage you to reach out to our support team if you encounter any issues.

  • Subscription Services: If you are subscribed to one of our services and wish to cancel, you may do so at any time. If you cancel your subscription before the next billing cycle, you will not be charged for the subsequent period. However, we do not provide refunds for any charges already incurred.

2. Requesting a Refund

If you believe you are eligible for a refund based on our policy, please follow these steps:

  • Contact Support: Reach out to our customer support team at [support email] within 30 days of your purchase. Please provide your order number and a brief explanation of the reason for your refund request.

  • Review Process: Our support team will review your request and may ask for additional information to assist in the evaluation. We aim to respond to all inquiries within 48 hours.

3. Exceptions

While we strive to accommodate our users, there are certain exceptions where refunds may not be granted:

  • If the request is made after the 30-day period from the date of purchase.
  • If the product has been used in a manner that violates our terms of service.
  • If the request is based on user error or misunderstanding of the product features.

4. Exchanges

Currently, we do not offer exchanges for digital products. If you are unsure about a product before purchasing, we encourage you to take advantage of any free trials or demos we may offer.

5. Changes to the Refund Policy

Digital Planner reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new policy.

Conclusion

We are committed to providing you with a positive experience at Northlace. If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our support team. Thank you for choosing Digital Planner, and we appreciate your understanding!